At Patil Parimala Works Pvt Ltd, we strive to ensure that you are completely satisfied with your purchase of our agarbatti, dhoop, cones, and related products. This Return Policy outlines the conditions under which you may return or exchange products purchased from Ullas Agarbathi. By placing an order, you agree to the terms of this Return Policy, which forms part of our Terms and Conditions, accessible at Terms and Conditions.

1. Eligibility for Returns

We accept returns or exchanges under the following circumstances:

1.1 Damaged or Defective Products: If the product you received is damaged, defective, or not as described (e.g., broken incense sticks, incorrect fragrance, or missing items), you may request a return or replacement.

1.2 Incorrect Order: If you receive a product different from what you ordered (e.g., wrong fragrance, size, or quantity), you are eligible for a return or exchange.

1.3 Non-Returnable Products: The following items are not eligible for return or refund unless they are damaged, defective, or incorrect:

• Products that have been opened, used, or partially consumed (due to hygiene and safety concerns).
• Products damaged due to improper handling or storage by the customer.
• Free gifts, promotional items, or products sold as part of a clearance sale.

2. Return Window

2.1 Timeframe: You must initiate a return request within 2 days from the date of delivery of your order. Requests made after this period will not be accepted. 

2.2 Proof of Purchase: To process a return, you must provide proof of purchase, such as the order confirmation email, order number, or invoice.

3. Return Process

To request a return, please follow these steps:

3.1 Contact Us: Reach out to our customer support team at ecom@ullasincense.co.in or 9606074088 within 2 days of delivery. Provide the following details:

• Order number
• Description of the issue (e.g., damaged, defective, or incorrect product)
• Photos of the product and packaging (if applicable, to verify damage or defects)

3.2 Return Approval: We will review your request and respond within 2 business days. If approved, we will provide a Return Merchandise Authorization (RMA) number and instructions for returning the product.

3.3 Return Shipping:

• For approved returns due to damaged, defective, or incorrect products, we will provide a prepaid return shipping label or arrange a courier pick-up at no cost to you.
• Products must be returned in their original packaging, with all included items (e.g., boxes, labels, or free gifts), and in an unused condition unless the return is due to damage or defects.

3.4 Inspection: Upon receiving the returned product, we will inspect it to verify the issue. If the return is approved, we will process your refund, replacement as per company policies.

4. Refunds

4.1 Refund Eligibility: Refunds will be issued for eligible returns after inspection, provided the product meets the conditions outlined in Section 1.

4.2 Refund Method:

• Refunds will be processed to the original payment method used for the purchase (e.g., credit/debit card, UPI, or net banking).

4.3 Refund Amount:

• For damaged, defective, or incorrect products, you will receive a full refund, including the product cost and original shipping charges (if applicable).
• For other eligible returns, the refund will cover the product cost only, excluding original shipping charges and any return shipping costs borne by you.

4.4 Processing Time: Refunds will be processed within [Insert Timeframe, e.g., 7 business days] of receiving and approving the returned product. Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to reflect in your account.

5. Replacements

5.1 Availability: If you request a replacement and the product is in stock, we will ship a replacement at no additional cost to you. If the product is out of stock, we will offer a refund or store credit as an alternative.

5.2 Shipping: Replacement products will be shipped within 48 hours of return approval.

7. Special Considerations for Agarbatti Products

7.1 Hygiene and Safety: Due to the consumable ( Non Edible ) nature of agarbatti, dhoop, and cones, we cannot accept returns of opened or used products unless they are defective or damaged. This is to ensure the safety and satisfaction of all customers.

7.2 Allergic Reactions: While we strive to provide accurate product descriptions, including fragrance details, we are not liable for allergic reactions or sensitivities caused by the use of our products. If you suspect an issue, please discontinue use and contact a doctor immediately.

7.3 Packaging: Products must be returned in their original packaging to prevent damage during transit. Improperly packaged returns may not be eligible for a refund or replacement.

8. Consumer Rights

Nothing in this Return Policy affects your statutory rights under the Consumer Protection Act, 2019, or other applicable Indian laws. If you are a consumer, you may have additional rights to return products or seek remedies for defective goods, as per the Consumer Protection (E-Commerce) Rules, 2020.

9. Contact Information

For return requests or inquiries, please contact our customer support team:

• Email: ecom@ullasincense.co.in
• Phone: 9606074088
• Address: No 76, Metro Pillar No 91, R.V Road, Bangalore - 560004

We aim to respond to all return-related inquiries within 2 business days.

10. Changes to This Return Policy

We reserve the right to update or modify this Return Policy at any time without prior notice. The updated policy will be posted on the Website with the “Last Updated” date. Your continued use of the Website after changes constitutes acceptance of the revised policy.